Privacy Policy

Last Updated: March 19, 2026

1. Information We Collect

When you use this website, we may collect the following information:

• Full name
• Email address
• Phone number
• CNIC number (stored securely, never displayed publicly)
• Property and complaint details (plot number, amount paid, agent name, etc.)
• NAB complaint reference number
• Any additional information voluntarily submitted through our forms

2. How We Use Your Information

We use the collected data to:

• Record and organize user-submitted complaints for group legal coordination
• Display aggregate statistics (e.g., total number of registered affectees)
• Analyze submissions for duplicate removal and data quality
• Improve and maintain the platform
• Communicate with you regarding your submission if necessary

We do NOT publicly display your CNIC, phone number, email address, or any other personal identifiers on this website.

3. Data Sharing

We do NOT sell, trade, or rent your personal data to anyone.

We may share your data only in the following limited circumstances:

• If required by law or a valid legal process (e.g., court order)
• To comply with requests from law enforcement or regulatory authorities
• To protect the rights, safety, and security of our users and the platform
• With legal counsel assisting with the group case (with your consent)

4. User Responsibility

Users are responsible for the information they submit. We strongly recommend you do NOT include the following in open text fields:

• Full CNIC numbers (use only the designated CNIC field which is kept private)
• Bank account numbers or financial credentials
• Passwords or login credentials
• Other highly sensitive personal data

5. Data Security

We take reasonable steps to protect your data, including the use of secure connections (SSL/HTTPS). However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security of your information.

6. Cookies

This website may use cookies and similar technologies to improve user experience and collect basic usage analytics. Cookies do not contain personal information and are used solely for platform functionality and improvement.

7. Third-Party Services

We may use third-party tools and services for hosting, data storage, and analytics. These services may collect limited technical data (such as IP addresses and browser information) in accordance with their own privacy policies. We are not responsible for the privacy practices of third-party services.

8. Your Rights

You have the right to:

• Request removal of your submitted data from our platform
• Request correction of inaccurate information
• Request a copy of the data we hold about you

To exercise any of these rights, please contact us at: contact@zameencomplaints.com

9. Data Retention

We retain your submitted data for as long as it is needed for the purposes outlined in this policy, or as required by applicable law. If you request removal of your data, we will process the request within a reasonable timeframe.

10. Children's Privacy

This website is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from minors.

11. Changes to This Policy

We may update this Privacy Policy at any time. The "Last Updated" date at the top of this page will reflect the most recent revision. Continued use of the website after updates constitutes acceptance of the revised policy.

12. Contact

For any privacy-related questions or requests, contact us at: contact@zameencomplaints.com